Support · Help Center
The Help Center is answered by ELP GPT itself, limited to our published help content so it tells you what is true about your account rather than what sounds plausible. Browse the topics or ask in your own words.
Check your spam folder for an email from ELP GPT. Codes expire after 15 minutes; tap "Send a new code" to get another. If codes never arrive, your email provider may be blocking them; add support@elpgpt.com to your contacts and try again.
Open Account, then Settings. Your display name, theme (light, dark or system), default model, response style and other preferences are saved to your account and follow you across devices.
Open the account menu and choose Delete account. Your chats, memory and credits are deleted and any subscription is cancelled. This cannot be undone.
Open Account, then Overview, and choose Export. You receive your chats, memory and settings as a file.
On iPhone, open elpgpt.com in Safari, tap Share, then Add to Home Screen. On Android and computers, open the menu in ELP GPT and choose Get the app.
Auto picks for you. ELP GPT 5 is quickest, ELP GPT 6 Fast is for everyday work, and the ELP GPT 6 AGI tier (Pro) is for the hardest tasks. Model names are product tiers, not benchmark claims.
ELP GPT turns on live search for current questions and answers "near me" questions for your area automatically, using your connection’s city. Precise device location is off by default and can be enabled once under Settings → Chat → Precise location. Location is never stored.
Say "remember that…" and ELP GPT saves it. See and forget every memory under Account → Memory. You can turn memory off in Settings.
Plugins tune which of the 36 specialists answer your requests. Connectors link apps such as Gmail or Calendar; any action that sends, changes or deletes something waits for your confirmation. Manage both under Account.
30 messages a day, ELP GPT 5 and ELP GPT 6 Fast, live search, location, memory and all specialists, plugins and connectors.
US$50 a month or US$480 a year. Pro removes the daily cap (within fair use) and unlocks the ELP GPT 6 AGI tier.
On elpgpt.com, open the account menu and choose Manage billing. You keep Pro until the end of the period you paid for.
Every customer has an invite code (ELP-XXXXXX) under Account → Overview and Settings → Plan and billing. When a friend with a new account (under 14 days old) redeems it, you both receive 20 message credits. Each account can redeem one invite and can earn credits for up to 50 friends.
Receipts are in Manage billing. Refunds are handled as required by law or at our discretion; write to support@elpgpt.com with your account email.
These are quoted by the sales team within one business day through the Contact sales form at /business/contact-sales.
ELP Ventures does not sell personal data and does not use your conversations to train an ELP model without separate notice and consent. Depending on the model and features, requests may be processed by independent third-party model and search providers under their own terms. See /privacy.
Database and storage are on managed infrastructure in North America. Model and search providers may process requests in other regions depending on the model and features selected. Business and Enterprise accounts can restrict providers and regions.
Chats, memory and settings are kept until you delete them. Location is never stored. Billing records are kept as the law requires. See the Privacy Policy at /privacy.
Write to support@elpgpt.com first and we will respond as privacy law requires. If you are not satisfied, you can complain to your regulator: the Office of the Privacy Commissioner of Canada (priv.gc.ca), your national data-protection authority in the EEA or UK, or the ANPD in Brazil. See /privacy.
Follow the security disclosure policy at /policies#security-disclosure. We acknowledge within two business days.
Terms of Use at /terms, Privacy Policy at /privacy, and other policies (acceptable use, copyright and DMCA, security disclosure, accessibility, cookies) at /policies. ELP GPT is governed by the laws of Ontario and the federal laws of Canada.
Use the process at /policies#copyright: email copyright@elpgpt.com with the information listed there. We act on complete notices promptly and inform the account holder where appropriate.
Chat, live search, the specialist runtime and the real answer rate are probed every five minutes; incidents go to a named owner. If you are seeing a problem now, ask the assistant or email support@elpgpt.com and include the time and what you asked. Read how monitoring works under Deployment safety.
A person answers support email within one business day.
