Careers · Customer · Full-time

Support specialist

Answer account, billing and product questions through the Help Center and email, and turn repeated questions into product fixes.

Open in North America, Brazil, Europe, Remote. All roles

What success looks like

  • First-reply time
  • Resolution without escalation
  • Help Center articles that remove tickets

What we are looking for

  • Writes warmly and precisely
  • Has used ticketing tools and written help content
  • Curious about why something broke

Your ten-minute task

Ask ELP GPT to draft a Help Center article for a question you think customers will ask that we have not answered yet. Share the conversation link with your application.

Do it at elpgpt.com on the Free plan. When you are done, use Share on the conversation and paste the link below.

The ELP partner programme

Equity for every full-time role, a quarterly results share paid from operating cash flow, health care in every country we hire, ownership weeks and transparent bands. Read the programme; specific terms are in each written offer.

Apply for Support specialist

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ELP Ventures is an equal-opportunity employer. We do not ask for date of birth, photographs or marital status and will not use them if provided.